The following terms and conditions govern your purchase from Maria Ruth Flowers LLC.
Please read these provisions in FULL before proceeding with payment of your order, which implies acceptance of ALL these terms.
1. We strongly suggest for the order to be delivered or picked up the same day it will be used to ensure that the arrangement will be in its optimum. Please be advised that due to the nature of our products, expect that the quality will recede after 12-24 hours. You may see the list below for the estimated lifespan of each item in satisfactory quality :
Fresh Flowers: 2-3 days with proper care (total wither will gradually happen thereafter, please follow the care card tips included in each flower arrangement that we deliver)
2. We deliver between 10:00AM to 10:00PM daily for orders placed and confirmed at least two days in advance. (For same day and next day deliveries, it is possible that delivery will be between 11:00AM to 10:00PM.) The exact time of delivery will depend on the most optimal route and sequence in our deliveries for the day. We can advise you on the estimated time of arrival (ETA) upon request.(EXCEPT during our peak seasons: Valentine’s Day. A different policy applies, to be announced on our social media pages.)
3. Do you want to specify the exact time of your delivery? You may avail our ON TIME service for an additional fee of AED80. The ON TIME add-on feature will prioritize your order in our delivery route for the day. The additional payment amount will cover for the necessary adjustments that we need to make to fulfill the client’s specific delivery time request. Please allow a one-hour leeway or window time. For instance, if preferred delivery time is at 10:00AM, expect the order to arrive either 9:00AM to 10:00AM or 10:00AM to 11:00AM. The earliest time possible for delivery is at 9:00AM. The latest is at 9:00PM for regular and express orders. To avail this special service, simply get in touch with our team directly via +971 54 4248 606.
4. Please be advised that the ON TIME feature is NOT available for EXPRESS same day / next deliveries, and during Valentine’s Day (February 14 from 6 pm to 11 pm) Should you still proceed to paying for this add-on option, we will NOT be able to fulfill your delivery time request, and STRICTLY NO REFUND WILL BE MADE. The said amount can only be used as a future credit in our company. Kindly refrain from purchasing this feature during Valentine’s Day to avoid any kind of inconvenience.
5. We provide free delivery on the first order. Subsequent orders are paid according to the delivery rate: 25 AED Dubai, 50 AED Sharjah, 100 AED Abu Dhabi, 150 AED other Emirates. If you have any questions about delivery, you can always contact our managers
6. We will ensure smooth delivery of the product/s from our pick up point all the way to the given delivery location.
7. It is the sender’s responsibility to provide the complete delivery address (preferably with landmark) and to ensure that the recipient will be in the given address on the day of delivery. We also suggest that the sender provide an alternative contact number so that they can be notified in the event that any delivery problems occur.
8. After 15 minutes, if the delivery staff is unable to drop off the products due to problems related to the delivery, and if the sender remains unresponsive on attempts to communicate for clarification, even if the delivery is noted as a surprise, we reserve the right to contact the recipient to ask for clarifications to successfully drop off the products. If the recipient is also unable to respond after a grace period of 30 minutes, we will be postponing the delivery to a later time and prioritize other deliveries for the day. We will also be billing the client for extra cost incurred for re-delivering the item amounting to anywhere from AED25-AED150 depending on the location.
9. Where a third party is involved during delivery, such as hospitals, schools, offices, the signature of any person authorized to accept delivery on behalf of the organization shall be deemed accepted as proof that the product has been delivered.
10. While we will make every effort to ensure that delivery is made on the requested date, there may be rare circumstance that the delivery terms will not be possible. In this case, we will give prior notice and we shall either make alternative arrangements or refund your payment, if necessary.
11. 30 mins after the product has been delivered, we will no longer be responsible for any damage caused by mishandling on the recipient’s part.
12. For any issues related to our products, kindly report it within thirty (30) mins upon receipt by sending us photos for proof, so we can investigate on the incident and decide the course of action to take. If proven to be a mishandling on our part, we either replace the product or credit a refund for future purchases.
13. Due to the general nature of our products, we cannot guarantee that they will remain perfectly intact when used or installed outdoors. Therefore, we reserve the right to refuse refund or replacement for any form of loss or damage due to factors caused by mishandling on the recipient’s part.
Fresh flowers are sensitive to heat so keep them away from direct sunlight and warm environments.
14. We ensure that all details, descriptions and prices of our products are correct at the time when information was given. We reserve the right to change the information when necessary.
15. If certain product is unavailable, we reserve the right to substitute an item of similar kind and quality.
16. If we are unable to provide your chosen item or a suitable substitution, we will inform you immediately and refund your payment, if necessary.
17. Photos shown are for reference only. Some products may not look exactly as they appear in the pictures since there’s possible alteration through image editing and lighting but we will always do our best to achieve the same style and design as it appears in our posts.
Payment and Cancellation
18. For any changes OR cancellations in your order details, kindly inform us at least 3 days prior to the delivery date through our contact information. (This does not apply during peak season, wherein NO changes nor cancellations will be accepted after payment has been done.) Otherwise, we hold the right to REFUSE cancellations or revisions with NO REFUND especially once logistics and materials have already been purchased and prepared. Therefore, in order for us to efficiently service your gifting needs, we would like to remind our customers that when placing orders, ensure that all information provided are final and correct before proceeding to payment.
19. From the time the order has been placed, full payment must be settled within 3 days. Otherwise, the order will not be processed and all the materials originally reserved for it will automatically be cancelled.
20. In the event that we are not able to perform our obligations on the agreed delivery date because of acts of God including war, riots, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, or any other causes outside of our reasonable control, we will notify the client immediately upon realization. If the materials have already been purchased and prepared, no refunds will be made and the delivery will be postponed to a later date, once conditions are safer or more stable.
21. All personal information provided/disclosed by the customer/payor will remain absolutely confidential and will be used for our records purposes only.
22. We reserve the right to supplement and amend the Terms and Conditions. It is your responsibility as a customer to review the Terms and Conditions on each transaction.
If you concur with the abovementioned Terms and Conditions, you may proceed with payment of your purchase or cancelled